ORDER RETURNS
Right of Withdrawal
Pursuant to Articles 52 et seq. of Legislative Decree No. 206 of 6 September 2005 (Consumer Code), a Customer purchasing in the capacity of a consumer has the right to withdraw from the contract without having to provide any reason and without penalty, within 14 calendar days from the date on which the Customer, or a third party designated by the Customer other than the carrier, takes physical possession of the products.
To exercise the right of withdrawal, the Customer must send an explicit notice to info@tenutesantangelo.com within the above-mentioned period, clearly stating the decision to withdraw from the contract and identifying the order and the products concerned. The notice should also include the Customer’s contact details and order information.
Once the withdrawal has been notified, the Customer must return the products without undue delay and, in any event, within 14 days from the date on which the Customer communicated the decision to withdraw.
Where possible, the products should be returned in their original packaging and adequately packed so as to preserve their integrity during transport.
The direct costs of returning the products shall be borne by the Customer, unless Azienda Agricola Santangelo Giuseppe has expressly agreed to bear them or applicable law provides otherwise.
Exclusions from the Right of Withdrawal for Food Products
Pursuant to Article 59 of the Consumer Code, the right of withdrawal is excluded, among other cases provided for by law, in relation to:
- the supply of goods that are liable to deteriorate or expire rapidly;
- the supply of sealed goods that are not suitable for return for reasons of health protection or hygiene and that were unsealed after delivery;
- the other cases of exclusion expressly provided for by Article 59 of the Consumer Code.
In particular, the right of withdrawal does not apply to fresh citrus fruits and other perishable food products which, by their nature, are liable to deteriorate or expire rapidly.
This exclusion is due to the nature of such products, whose characteristics, quality and condition may change rapidly depending on the time elapsed since delivery, temperature, humidity and storage conditions.
Accordingly, fresh citrus fruits and other products that are expressly classified as perishable cannot be returned by exercising the statutory right of withdrawal available to consumers.
Packaged Products and Olive Oil
For packaged food products that do not fall within the category of goods liable to deteriorate or expire rapidly, the right of withdrawal, where provided for by law, may be exercised exclusively in accordance with the conditions established by the Consumer Code.
In particular, for sealed products that are not suitable for return for reasons of health protection or hygiene, the right of withdrawal is excluded if the product has been unsealed after delivery.
Accordingly, any packaged products, including edible oil, may be returned under the right of withdrawal only where permitted by applicable law and provided that the product has not been used beyond what is necessary to establish its nature, characteristics and functioning and, where applicable, remains sealed.
Return of Products
Products for which the right of withdrawal may validly be exercised must be returned to the following address:
Azienda Agricola Santangelo Giuseppe
Via Ferraro, 2
92019 Sciacca (AG)
Italy
The Customer must use packaging appropriate to the nature of the products and to ordinary transport conditions in order to prevent damage during the return shipment.
Returns may be made via UPS or another suitable carrier. If the Customer chooses UPS, the Customer must comply with the terms and any limitations applicable to the service used.
Non-Consumer Customers
The right of withdrawal provided for by Articles 52 et seq. of the Consumer Code is granted exclusively to Customers acting as consumers, namely natural persons who enter into the contract for purposes unrelated to any entrepreneurial, commercial, craft or professional activity they may carry out.
Purchases made by persons acting for purposes related to their professional or entrepreneurial activities are not subject to the right of withdrawal provided for by the Consumer Code, unless otherwise agreed between the parties.
The mere request for an invoice does not, in itself, exclude consumer status, which must be assessed in relation to the purpose of the purchase.