Shipping & Delivery
Shipment and Order Preparation
Once the order has been received, Azienda Agricola Santangelo Giuseppe will proceed with its verification, acceptance and preparation. Unless otherwise communicated, the order will be handed over to the UPS carrier approximately within 24–48 business hours from order confirmation.
The above-mentioned timeframes refer to the preparation of the order and its handover to the carrier and do not include the time required for transport and delivery.
Delivery Methods and Times
Shipments will be made using the UPS Standard service, both for deliveries within Italy and for shipments to European Union countries and other European countries reachable through the UPS service available for the specific destination.
Delivery times following the handover of the shipment to UPS are indicative and depend on the destination, delivery location, applicable business days and the operating conditions of the transport service.
For domestic shipments within Italy, delivery times are approximately 1–3 business days. For shipments to other European countries, delivery times are approximately 2–7 business days, depending on the country and destination location. The indicated delivery times do not constitute a guarantee of delivery by a specific date, unless a different delivery date or delivery period has been expressly agreed with the Customer. Unless a different delivery period is expressly indicated in the order, the products will be delivered without undue delay and, in any event, within the maximum period provided for by applicable law.
Delivery Delays
Delivery delays may occur, by way of example and without limitation, due to adverse weather conditions, strikes, accidents, traffic, logistical issues, public holidays, customs checks or other circumstances beyond the reasonable control of Azienda Agricola Santangelo Giuseppe or the carrier.
Such circumstances shall not affect the Customer’s rights under applicable law concerning failure to deliver or late delivery.
Azienda Agricola Santangelo Giuseppe shall not be held liable for delays directly attributable to circumstances that are not reasonably within its control, without prejudice to any mandatory rights granted to consumers under applicable law.
Shipping Costs
Shipping is free for orders over €100.00.
For orders of €100.00 or less, the shipping cost will be calculated according to the destination and the characteristics of the shipment, including, where applicable, its weight and dimensions. The applicable amount will be calculated automatically and displayed at checkout before the Customer completes the order, together with the total amount due. The shipping cost may therefore vary depending on the destination and the characteristics of the order.
Shipments to European Union Countries
Shipments to European Union countries will be made using UPS Standard, where the service is available for the specific destination. Any restrictions relating to specific products, destinations or transport methods will be communicated to the Customer before the conclusion of the order.
Shipments to Non-EU Countries
Where shipments to countries outside the European Union are available, any customs duties, import taxes, customs charges or other costs applicable to the destination will be handled in accordance with applicable law and the terms applicable to the specific shipment. Any costs not included in the order price or shipping charges shall be borne by the party legally responsible for their payment under applicable law.
Where a particular destination is not served or a specific type of product cannot be shipped to such destination, the order may not be accepted or may be cancelled before shipment, with the consequent refund of any amounts already paid by the Customer.
Recipient’s Absence and Failed Delivery
If the recipient is absent, UPS may make additional delivery attempts in accordance with its operating procedures or, where available for the specific shipment and destination, redirect the shipment to an UPS Access Point or another authorised collection point. The Customer is advised to promptly check the communications relating to the shipment and to use the tracking number provided by Azienda Agricola Santangelo Giuseppe.
The method and number of delivery attempts are determined by the carrier according to the circumstances of the specific shipment.
If delivery cannot be completed due to incorrect or incomplete information provided by the Customer, repeated absence of the recipient, failure to collect the shipment from an applicable collection point, or any other circumstance attributable to the Customer, the shipment may be returned to the sender in accordance with the procedures applied by UPS.
Return to Sender
Where a shipment is returned due to a reason attributable to the Customer, Azienda Agricola Santangelo Giuseppe may request reimbursement of the return shipping costs and any further reasonable and actually incurred expenses resulting from the failed delivery, to the extent permitted by applicable law.
This provision shall not apply where the failure to deliver is due to circumstances not attributable to the Customer or to any liability on the part of Azienda Agricola Santangelo Giuseppe.
Damage, Irregularities or Problems with Delivery
Upon delivery, the Customer is advised, to the extent reasonably possible, to check the integrity of the packaging and whether the shipment corresponds to the order placed.
In the event that the packaging is visibly damaged, tampered with or otherwise appears abnormal, the Customer is advised, where possible, to report this to the carrier upon delivery and to document the issue by means of photographs.
If the Customer receives damaged or missing products, incorrect products, or identifies any other problems relating to the delivery, the Customer is advised to promptly contact Azienda Agricola Santangelo Giuseppe, providing the order number and, where possible, photographs of the product, packaging and shipping label.
Perishable Products
For products that may be subject to deterioration or perishability, the Customer is required to pay particular attention to shipping notifications and to promptly arrange for collection of the shipment.
Where a product deteriorates as a result of a delay, failed delivery or failure to collect the shipment attributable to the Customer, Azienda Agricola Santangelo Giuseppe shall not be liable for the deterioration resulting therefrom, to the extent permitted by applicable law.
This shall not affect the liability of Azienda Agricola Santangelo Giuseppe for any lack of conformity, defects or other problems with the products attributable to the seller.
For products which, by their nature, are subject to deterioration or rapid expiry, the right of withdrawal may be excluded in the cases and subject to the conditions provided for by applicable law.
Shipment Tracking
Once the shipment has been handed over to UPS, the Customer will receive, where applicable, the information necessary to monitor the delivery status.
The Customer may check the status of the shipment using the tracking number provided by Azienda Agricola Santangelo Giuseppe.
Information concerning the location and status of the shipment is provided by the UPS tracking system and may be subject to updates or changes during transport.
Final Provisions
These shipping and delivery terms shall be interpreted in accordance with the applicable consumer protection legislation. Any provision of these terms that is found to be incompatible with mandatory statutory provisions shall be replaced or interpreted to the extent necessary to bring it into compliance with applicable law, without affecting the validity of the remaining provisions.