Terms & Conditions

Last updated: 18/09/2026

1. General Information

These Terms and Conditions of Sale govern access to, browsing of and use of the website www.tenutesantangelo.it (hereinafter, the “Website”), as well as the purchase of products marketed through the Website.

The Website is operated by:

Azienda Agricola Santangelo Giuseppe
Via Ferraro 2
92019 Sciacca (AG) – Italy
VAT No. / Tax Code 02101940845
E-mail: info@tenutesantangelo.it

“Customer” means any individual or legal entity purchasing one or more products through the Website.

Where the Customer purchases products for purposes unrelated to any entrepreneurial, commercial, craft or professional activity that they may carry out, the Customer shall be considered a “Consumer” pursuant to Italian Legislative Decree No. 206/2005 (the “Consumer Code”).

The Customer should carefully read these Terms and Conditions before placing an order.

By submitting an order through the Website, the Customer accepts these Terms and Conditions in the version applicable at the time the contract is concluded.

2. Products and Information

The Website allows customers to purchase agricultural and food products online, including, depending on availability, fresh products, packaged products and products subject to specific storage conditions.

The essential characteristics of the products, their format, quantity, price and any applicable storage conditions are indicated in the relevant product descriptions and/or on the packaging.

Product information published on the Website is provided clearly and kept up to date, within the limits required by applicable law.

Images published on the Website are for illustrative purposes only and may differ from the product actually delivered, particularly with regard to colour, shape, size, external appearance or packaging, where such characteristics depend on the nature or availability of the product.

For agricultural products subject to natural variations, differences in shape, size, colour or appearance shall not, in themselves, constitute a lack of conformity, provided that they are compatible with the nature and characteristics of the product and with the information provided to the Customer before purchase.

The Seller undertakes to provide accurate and up-to-date information regarding the products marketed.

3. Product Availability

The availability of products indicated on the Website is updated as far as reasonably possible.

If one or more products become unavailable after an order has been placed, the Seller shall promptly inform the Customer.

If a product is unavailable and it is not possible to agree on an alternative solution with the Customer, the Seller may cancel the order, in whole or in part, and refund any amounts already paid in relation to the unavailable products.

The availability of certain agricultural products may depend on seasonality, production, weather conditions and other natural factors.

4. Purchase Procedure and Conclusion of the Contract

Purchases are made by selecting the products, adding them to the shopping cart and completing the checkout procedure.

Before finally submitting the order, the Customer will be able to review the order summary, the selected products, quantities, total price, any shipping costs and the information entered.

Submission of an order by the Customer constitutes a contractual offer to purchase.

After submitting the order, the Customer will receive an automatic acknowledgement of receipt at the e-mail address provided during the purchase process.

Such communication only confirms receipt of the order and does not necessarily constitute acceptance of the order.

The sales contract shall be deemed concluded when the Seller communicates to the Customer its acceptance of the order or confirms that the order has been taken into processing for shipment.

The Seller reserves the right not to accept an order, promptly informing the Customer, in the event of:

• product unavailability;
• obvious errors in the price or product description;
• incomplete, inaccurate or unverifiable information provided by the Customer;
• reasonable grounds for suspecting fraud or unlawful use of the Website;
• inability to deliver to the address provided.

If an order is not accepted after the Customer has made payment, the Seller shall refund the amount received.

5. Registration and Account

Registration on the Website may be required to place an order.

The Customer must provide truthful, complete and up-to-date information.

Login credentials are personal and must be kept confidential with due care.

The Customer is responsible for activities carried out through their account, unless they demonstrate that unauthorised use occurred for reasons not attributable to them.

The use of automated software, bots, crawlers or similar tools intended to compromise the operation, security or availability of the Website is prohibited.

6. Prices

All prices published on the Website are expressed in Euros (€).

For purchases made by Consumers, prices include applicable VAT.

Any shipping costs and other additional costs, where applicable, are indicated separately and displayed before the final submission of the order.

The applicable price is the price displayed on the Website at the time the order is submitted.

In the event of an obvious and recognisable error in the price of a product, the Seller reserves the right not to accept the order relating to the product concerned, promptly informing the Customer and refunding any amounts already paid.

7. Payments

The Customer may make payment using the methods available at checkout, including:

• credit or debit card;
• PayPal
• bank transfer.

The availability of individual payment methods may vary depending on the technical and operational conditions of the relevant payment service providers.

In the event of payment authorisation failure, rejection or cancellation, the order cannot be processed until payment has been properly received.

The Seller does not store payment card details. Such details are processed directly by the relevant payment service providers in accordance with their terms and privacy notices.

8. Invoicing and Tax Documentation

Customers requiring an invoice must provide the requested tax information during the purchase process or promptly communicate it to info@tenutesantangelo.it.

The request for an invoice must be made before the order is processed for shipment.

Tax documentation shall be issued in accordance with applicable tax legislation.

9. Shipping and Delivery

Shipments are made using UPS Standard, both for deliveries within Italy and for shipments to European countries served by the carrier.

Orders are normally prepared and handed over to the carrier within 24–48 business hours from confirmation of the order, unless otherwise indicated on the Website, depending on product availability or due to particular circumstances.

Delivery times following the handover of the shipment to UPS are indicative and may vary depending on the destination, delivery location and the carrier’s operating conditions.

For domestic shipments within Italy, delivery times are approximately 1 to 3 business days.

For shipments to other European countries, delivery times are approximately 2 to 7 business days, depending on the country and destination location.

The indicated delivery times do not constitute a guarantee of delivery by a specific date, unless a different delivery date or delivery period has been expressly agreed with the Customer.

Delivery delays may occur, by way of example, due to adverse weather conditions, strikes, accidents, traffic, public holidays, logistical issues, customs checks or other circumstances not reasonably within the control of the Seller or the carrier.

Unless a different delivery period is expressly indicated in the order, the products shall be delivered without undue delay and, in any event, within the maximum period provided for by applicable law.

For contracts with Consumers, where no different delivery period has been agreed, the maximum period provided for by applicable law shall apply, currently being, as a general rule, 30 days from the conclusion of the contract.

In sales to Consumers, the risk of loss of or damage to the products shall remain with the Seller until the Consumer, or a third party designated by the Consumer other than the carrier, acquires physical possession of the products, unless otherwise provided by applicable law.

10. Failed Delivery and Failure to Collect

If the recipient is absent, UPS may make additional delivery attempts or, where provided for the specific shipment and destination, redirect the shipment to a UPS Access Point or another authorised collection point, in accordance with its operating procedures.

The Customer must promptly check shipment-related communications, follow any instructions received from the carrier and arrange for collection of the shipment.

If delivery cannot be completed for reasons attributable to the Customer, such as incorrect or incomplete information provided in the order, repeated absence of the recipient or failure to collect the shipment from an applicable collection point, and the shipment is returned to the sender, the Customer may be required to reimburse the return shipping costs and any other reasonable costs actually incurred by the Seller as a result of the failed delivery, to the extent permitted by law.

This provision shall not apply where the failure to deliver is due to circumstances not attributable to the Customer or to any responsibility on the part of the Seller or the carrier.

For fresh products or products subject to deterioration, the Customer must pay particular attention to delivery notifications and promptly collect and properly store the products.

The Seller shall not be liable for any deterioration resulting from failure to collect, delayed collection, inability to contact the recipient or improper storage, where such circumstances are attributable to the Customer and to the extent permitted by applicable law.

11. Shipments to European Countries and Customs Charges

Shipments to European countries are made using UPS Standard, subject to service coverage and availability for the specific destination.

For shipments to countries belonging to the European Union, the tax provisions established by applicable law shall apply.

Where shipments to countries outside the European Union are available, any customs duties, import taxes, taxes or other charges imposed by the authorities of the destination country shall be handled in accordance with applicable law and the terms applicable to the specific shipment.

Any costs not included in the order price or shipping charges shall be borne by the party legally responsible for their payment under applicable law.

Where necessary, the Customer is responsible for verifying any import restrictions applicable in the destination country. Where a particular destination is not served or shipment of a specific product is not permitted, the order may not be accepted or may be cancelled before shipment, with the consequent refund of any amounts already paid by the Customer.

12. Right of Withdrawal

Where the Customer acts as a Consumer, the provisions on the right of withdrawal set out in Articles 52 et seq. of the Consumer Code shall apply, subject to the exclusions provided for by law.

Where the right of withdrawal applies, the Consumer has a period of 14 days to withdraw from the contract without having to provide any reason.

For contracts concerning the sale of goods, the withdrawal period begins on the day on which the Consumer, or a third party designated by the Consumer other than the carrier, acquires physical possession of the products.

The Consumer may exercise the right of withdrawal by sending an explicit notice to info@tenutesantangelo.it within the period provided for by law.

Where the right of withdrawal is exercised, the Consumer must return the products without undue delay and, in any event, within 14 days from the date on which the decision to withdraw was communicated, unless otherwise provided by applicable law.

Unless otherwise provided by law or otherwise agreed with the Seller, the direct costs of returning the products shall be borne by the Consumer.

The Seller shall reimburse the payments received from the Consumer in relation to the contract from which the Consumer has withdrawn in accordance with the terms and procedures provided for by applicable law.

Exclusions from the Right of Withdrawal

The right of withdrawal is excluded in the cases provided for by Article 59 of the Consumer Code, including, insofar as relevant to the products marketed through the Website:

• goods that are liable to deteriorate or expire rapidly;
• sealed goods which are not suitable for return for reasons of health protection or hygiene and which have been unsealed after delivery.

The exclusion applies only in the cases and subject to the conditions provided for by applicable law.

The Consumer’s rights arising from the legal guarantee of conformity shall remain unaffected in all cases.

13. Legal Guarantee of Conformity

Products sold to Consumers are subject to the legal guarantee of conformity provided for by Articles 128 et seq. of the Consumer Code, in the cases and to the extent provided for by applicable law.

The Seller is liable for lack of conformity existing at the time of delivery.

In the event of a lack of conformity, the Consumer shall be entitled to the remedies provided for by law, taking into account the nature of the product and to the extent that such remedies are applicable to the product concerned.

For food products, taking into account their nature and characteristics, the remedies that may apply in practice may, depending on the circumstances and as provided for by applicable law, include replacement of the product, a proportionate reduction of the price or termination of the contract, where the legal requirements are met.

Any issues relating to the quality, integrity or conformity of a product should be promptly reported to the Seller at info@tenutesantangelo.it.

To facilitate the prompt handling of the report, the Customer may attach photographs of the product, packaging, label, batch number, expiry date or minimum durability date, where applicable, and of any damage identified.

Any request for such documentation is made solely for the purpose of investigating and handling the report and does not limit or prejudice any rights granted to the Consumer under the legal guarantee.

The legal guarantee does not cover problems resulting from improper use, incorrect handling or storage carried out in breach of the instructions provided, where such circumstances are attributable to the Customer and do not constitute a lack of conformity existing at the time of delivery.

14. Food Products and Storage

The Customer must check the condition of the packaging and the product upon delivery.

For products requiring specific storage conditions, the Customer must store them properly immediately after delivery and comply with the instructions provided on the packaging, label or accompanying documentation.

Any deterioration resulting from failure to comply with the indicated storage conditions shall not be attributable to the Seller, unless it is due to a lack of conformity or other liability provided for by law.

15. Products Damaged During Transport

Upon delivery, the Customer is advised, to the extent reasonably possible, to check the external integrity of the packaging.

If the packaging appears to be damaged, the Customer is advised to promptly report this to the carrier and retain the relevant delivery documentation.

If the product is damaged, altered or does not conform to the order, the Customer is advised to promptly contact the Seller at info@tenutesantangelo.it, providing, where possible, photographs of the packaging, product, label and batch number.

16. Limitations of Liability

The Seller shall not be liable for delays, service disruptions or failures to perform resulting from circumstances that are unforeseeable, unavoidable or otherwise not attributable to the Seller, to the extent permitted by applicable law.

Such circumstances may include, by way of example, natural events, exceptional weather conditions, strikes, interruptions to transport services, measures taken by public authorities, technical failures or other force majeure events.

The Seller shall not be liable for damage resulting from the storage, handling or use of the products by the Customer in a manner inconsistent with the instructions provided, where such circumstances are attributable to the Customer.

17. Intellectual Property

All content available on the Website, including texts, photographs, images, logos, trademarks, graphics, audiovisual elements, layouts and informational materials, is protected by applicable intellectual property laws.

Except as permitted by law, the reproduction, distribution, modification, publication or use of Website content is prohibited without the prior authorisation of the relevant rights holder.

18. Website Operation

The Seller undertakes to keep the Website operational and accessible to the extent reasonably possible from a technical and organisational standpoint.

The Website may be temporarily unavailable due to maintenance, updates, technical problems or causes not attributable to the Seller.

The Seller does not guarantee that the Website will always be free from errors, interruptions or malfunctions.

19. Privacy and Cookies

The personal data of Users and Customers are processed in accordance with applicable data protection legislation, including Regulation (EU) 2016/679 (“GDPR”).

For information regarding the processing of personal data, please refer to the Website’s Privacy Policy.

For information regarding the use of cookies and similar technologies, please refer to the Website’s Cookie Policy.

20. Applicable Law and Jurisdiction

These Terms and Conditions are governed by Italian law, without prejudice to any mandatory provisions applicable to Consumers.

For contracts concluded with Consumers, the mandatory territorial jurisdiction of the court of the Consumer’s place of residence or domicile shall remain unaffected, where provided for by applicable law.

For Customers acting in the course of their entrepreneurial, commercial, craft or professional activities and who therefore do not qualify as Consumers, the Court of Sciacca (AG), Italy, shall have exclusive jurisdiction over any dispute arising from these Terms and Conditions or from sales contracts concluded through the Website, unless otherwise provided by mandatory provisions of law.

21. Amicable Resolution of Disputes

The Customer may contact the Seller at info@tenutesantangelo.it to submit any complaint or dispute and attempt to reach an amicable resolution.

The Consumer’s right to make use of the remedies available under applicable law and to bring proceedings before the competent court shall remain unaffected.

22. Amendments to the Terms and Conditions

The Seller may amend or update these Terms and Conditions.

Any amendments shall be published on the Website and shall apply to orders placed after their publication, unless otherwise provided by law.

Contracts already concluded shall remain governed by the Terms and Conditions applicable at the time the relevant contract was concluded.

23. Contact

For information, assistance, complaints or communications relating to orders, the Customer may contact:

Azienda Agricola Santangelo Giuseppe
Via Ferraro 2
92019 Sciacca (AG) – Italy
VAT No. / Tax Code 02101940845
E-mail: info@tenutesantangelo.it
Website: www.tenutesantangelo.it